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Notice of upcoming changes to personal account statement delivery

Notice of upcoming changes to delivery of F&M Bank’s personal account statements

February 11, 2015

Due to the volume of personal account statements F&M Bank processes each month, we are upgrading our statement delivery technology to provide you more efficient service. Starting in March 2015, you may experience a brief delay between statement mailings, which historically have been mailed every 30 days. Following the transition, personal account statements will be delivered to you on or about the 20th of each month. Platinum Rewards checking, MyTunes checking, and commercial checking accounts will not be affected.

If during this time, you would like your most recent statement, your nearby branch can print a copy for you free of charge or you may view your statements within NetTeller Online Banking or the F&M Bank Mobile Banking app.

If you have any questions or concerns, please contact your nearby branch or call our Customer Service Department at 540-896-8941.

Prefer to go paperless to have the most convenient access to your monthly Farmers & Merchants bank statements?  Sign up for e-Statements in our Online Banking Center.

Get Started with E-Statements!

Anthem Breach: How To Protect You and Your Family

Anthem Breach: How To Protect You and Your Family
Follow these tips to protect you and your family’s data from compromise due to the Anthem Data Breach.


February 6, 2015

Recently, Anthem announced a breach of their computer systems which may have compromised the information of up to 80 million customers. The breach involved access to customer names, social security numbers, date of birth, job history and insurance account numbers among other items.

What makes this compromise different from recent compromises involving debit and credit cards is that criminals can use this Non Public Personal Information (NPPI) to do some of the following;

–    Make fraudulent claims for medical care,
–    Use this NPPI to gain access to on-line banking, shopping or e-mail accounts,
–    Apply for loans and credit cards under the victim’s name,
–    File fraudulent tax returns with the IRS.

There are things you can do to protect you and your family from this compromise. 

–    Monitor notifications from your health insurers on claims made on your policy,
–    Change your passwords, update your security questions and constantly monitor bank accounts, shopping accounts and electronic mail.
–    If you do not plan to file for any credit in the near future, consider putting a fraud alert or credit freeze on your credit file with the big 3 credit reporting firms.
You can find more information on this process on the Federal Trade Commission website.
–    Enroll into the IRS Identification Protection PIN service and consider filing your Tax Return sooner rather than later. If criminals have enough information, they may try to file your tax return and collect your refund.
–    Ensure you are signed up for IDSafeChoice, F&M Bank’s Fraud Protection Services, a free service for Platinum Account Holders.

If you become a victim of identity theft, consider filing a complaint with the FBI at the Internet Crime Complaint Center (IC3) on your experience.

Finally, you will want to educate yourself and your family on good security practices to keep you identity safe. Some good resources on this issue are below:

–    Anthem Breach Frequently Asked Questions: Call Anthem’s toll-free number for questions at 877-263-7995
–    Federal Trade Commission site on Identity Theft Fraud: http://www.consumer.ftc.gov/features/feature-0014-identity-theft
–    Internal Revenue Service site on Identity Protection: http://www.irs.gov/Individuals/Identity-Protection



Features and Benefits Of Online Banking

Features And Benefits Of Online Banking
An overview of F&M Bank’s Online Banking features and benefits.

By Jackie Burner, Assistant Manager of the F&M Bank Bridgewater Branch

The last time we chatted, we discussed safety procedures for online banking.  This time I would like to discuss a couple of the features that our online banking offers.

My absolute favorite feature of online banking is Bill Pay.

I came from the “Old School” that said, “I like having a check in my hand”.  “I feel more in control when I write a check, address the envelope and run to the post office because I ran out stamps and finally mail the letter”.  I cringed as I typed that statement, because what I have found is that the “Old School” way controlled me.

Well, times have changed and I have finally embraced our online banking with a passion. Here are just a couple of the benefits it offers.

It is so nice to be able to pay your bills right from the comfort of your own recliner.

It is so easy and with just a few clicks on your computer, your bills are paid. I can actually pay all my bills in about two minutes. You can even pay your bills while away on vacation. If you have recurring payments you definitely will like bill pay. You set them up once and each month on that day, your bill will be paid.   Our system is very easy to navigate and if you do have an issue, we have many friendly faces in our branches that would be more than happy to help you.

Using your bill pay is very safe. Keeping your passwords up to date and confidential is very important. Using Bill Pay gives you the assurance of knowing that your bill, when processed properly, will be handled quickly and efficiently.

The second benefit of Online Banking is the Mobile Banking feature. My husband loves this feature.  If you are paid by check like he is and can’t get to the bank, Mobile banking is for you.  Just take a picture of your check and deposit it directly into your checking account. How amazing is that.  You even get a confirmation text that your check was processed correctly. Checking your balance on your phone is a breeze.  You can even have your balance texted to you every day.

Online Banking offers you the ability to print copies of your monthly statements and let’s not forget the ability to make transfers from one account to another by just a few clicks.

It’s all about making life easier for our customers.

If you have never used Online Banking, give it a try.  We are here to help you through the entire process from beginning to end.  Don’t wait!  Start today and enjoy the benefits available to you.


National Telephone Scam Has Made Its Way to the Valley

telephone scam
You may be aware of a pervasive telephone scam that involves individuals posing as the IRS and targeting taxpayers throughout the country. We’ve learned this scam has now made its way to the Valley. Thanks to one of our customers for reporting this to us after a family member was recently targeted.

February 4, 2015

You may be aware of a pervasive telephone scam that involves individuals posing as the IRS and targeting taxpayers throughout the country. We’ve learned this scam has now made its way to the Valley. Thanks to one of our customers for reporting this to us after a family member was recently targeted.

How It Happened
Our customer’s family member received a call from someone claiming to be with the IRS. He told her she had committed tax fraud in 2010 and owed $4,000, of which $1,800 had to be paid immediately or she would be arrested. Since, according to the scammer, the victim’s bank account had already been frozen by the IRS, they would not accept a check, only a wire to a specific address.  When the target told the scammer she was going to contact the Sheriff’s department, he threatened her and told her she could not bring a third party into it or she would be arrested.

The target traveled to her nearby branch to find that her account was in fact not frozen.  She then went to her Sheriff’s department to report the incident.  While she was there she received another phone call from the scammer, this time it was from a local area code.  When she told the officer what number it was coming from, he recognized the number as coming from one of his own officers and said that it couldn’t be him because he knew where he was. The officer she was talking to took the phone to talk to the scammer, but he hung up.  Somehow the scammer made it look like they were calling from the Sheriff’s department.

This is a scam you may have seen on the news recently, and just as described in other instances, this incidence has now occurred locally. The IRS believe the calls are originating in Europe and advises that they will never place a call to collect funds.

Read more: http://www.irs.gov/uac/Newsroom/IRS-Warns-of-Pervasive-Telephone-Scam

>> Safeguard your identity with Identity Theft Protection Services from F&M Bank