FRAUD ALERT – on Friday, beginning around 11:30 am we began getting notifications from our fraud detection system of a small number of our Virginia customers’ cards being used in gas stations and stores in the state of Florida, with confirmations of fraud.  

As a precautionary measure, F&M has placed a block that requires the use of your PIN at the following types of merchants in the state of Florida:

  • Inside Gas Stations
  • Big Box Grocery Stores (example: Walmart, Target)
  • Grocery
  • Pharmacy
  • Discount Stores (example: Family Dollar)

A PIN must be used at these merchant types until this matter is resolved.  If you do not know your PIN, please notify the bank and we will order a new PIN to be mailed to the address on file for your account. 

Customers who notify the bank that they cannot recall their PIN and are a Kasasa Cash or Kasasa Cash Back Accountholder:  The Bank will pay the higher rate of interest for the statement cycle that ends in August to allow time for delivery of a PIN in the mail.  Customers would be expected to meet their 12 required transactions for the statement cycle that ends in September and there-after to qualify for the higher rate of interest. 

We apologize for any inconvenience that this may cause for you, our valued customers.

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