FRAUD ALERT – on Friday, beginning around 11:30 am we began getting notifications from our fraud detection system of a small number of our Virginia customers’ cards being used in gas stations and stores in the state of Florida, with confirmations of fraud.
As a precautionary measure, F&M has placed a block that requires the use of your PIN at the following types of merchants in the state of Florida:
- Inside Gas Stations
- Big Box Grocery Stores (example: Walmart, Target)
- Discount Stores (example: Family Dollar)
A PIN must be used at these merchant types until this matter is resolved. If you do not know your PIN, please notify the bank and we will order a new PIN to be mailed to the address on file for your account.
Customers who notify the bank that they cannot recall their PIN and are a Kasasa Cash or Kasasa Cash Back Accountholder: The Bank will pay the higher rate of interest for the statement cycle that ends in August to allow time for delivery of a PIN in the mail. Customers would be expected to meet their 12 required transactions for the statement cycle that ends in September and there-after to qualify for the higher rate of interest.
We apologize for any inconvenience that this may cause for you, our valued customers.