Fraud Alert for Cardholders Living or Traveling in New York

FRAUD ALERT – on Friday, May 6, 2016, F&M Bank began receiving notifications from our fraud detection system regarding some of our Virginia customers’ cards being used in stores in the state of New York, with confirmations of fraud.

As a precautionary measure, F&M has placed a block that requires the use of your PIN for transactions conducted in the state of New York. Your PIN must be used when using your debit card until this matter is resolved.  If you do not know your PIN, please notify the bank and we will order a new PIN to be mailed to the address on file for your account.

For customers who notify F&M Bank to obtain a new PIN and are Kasasa Accountholders: The Bank will pay the higher rate of interest for the statement cycle that ends in May to allow time for delivery of a PIN in the mail.  Customers would be expected to meet their 12 required transactions for the statement cycle that ends in June to qualify for the higher rate of interest.

We apologize for any inconvenience that this may cause for you, our valued customers.

If you have any questions please do not hesitate to contact our customer support team at (540) 896-8941.