Whether you’re opening an account, setting up online banking, or navigating payments, we break down the essentials in simple, straightforward language. It’s all about helping you bank with ease.
FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Filter by:
Browse our commonly asked questions.
Our team is ready to assist. Reach out anytime and we’ll guide you with clear answers and practical next steps.
Personal Banking
What are your branch hours?
Hours vary by location. Visit our website or search your nearest F&M Bank branch for specific hours and holiday closures.
How do I open a checking or savings account?
You can open an account online or by visiting any of our branch locations. Bring a government-issued ID and your Social Security number.
Where are your ATMs located?
F&M Bank ATMs are conveniently located at all branch locations. Visit our website or use our mobile app to find one near you.
Do you offer mobile banking?
Yes! Our mobile banking app allows you to check balances, transfer funds, deposit checks, and more—anytime, anywhere.
What should I do if my debit card is lost or stolen?
Please call our customer service immediately at (540) 896-8941, or disable your card through online banking or our mobile app.
How can I reset my online banking password?
Click "Forgotten Password" on the login screen or call our support team for assistance.
Are my deposits FDIC insured?
Yes. All deposits held with F&M Bank are FDIC insured up to the maximum allowed by law.
What is a cashier’s check and how do I get one?
A cashier’s check is a secure form of payment guaranteed by the bank, often used for large transactions like home purchases. To request one, visit any branch with valid ID and collected funds in your account. Fees may apply.
How do I place a stop payment on a check?
You can request a stop payment through online banking, our mobile app, or by calling your local branch. You’ll need the check number, amount, and payee details. Stop payment fees may apply.
How long does a stop payment last?
Stop payments typically remain in effect for six months. You can renew or cancel them anytime by contacting the bank.
Digital Banking
What is digital banking?
Digital banking allows you to manage your accounts online or through a mobile app without needing to visit a branch. You can check balances, transfer money, pay bills, deposit checks, and more, all from your computer or smartphone.
How do I enroll in online banking?
You can enroll by visiting here.
Is there a mobile banking app available?
Yes, we offer a mobile banking app that allows you to securely manage your accounts on the go. The app is available for download on both iOS and Android devices.
Can I deposit checks using my phone?
Yes, you can deposit checks using your smartphone through our mobile banking app. Simply take a photo of the front and back of the check and follow the on-screen instructions.
Can I transfer money between accounts or to other people?
Yes, you can easily transfer money between your accounts and, in many cases, send money to others using available transfer services. Options may include internal transfers, external transfers, or person-to-person payments.
How do I set up alerts and notifications?
You can set up account alerts within online or mobile banking. Simply log in, navigate to your settings or alerts section, and choose the notifications you’d like to receive, such as balance updates, transaction alerts, or payment reminders.
Is digital banking available 24/7?
Yes, digital banking is available 24/7, giving you access to your accounts whenever it’s convenient for you. Some transactions may be subject to processing times or cutoff hours.
Business Banking
What business bank accounts do you offer?
We offer a range of business checking and savings accounts designed to support companies of all sizes. Compare our checking account offerings.
How do I open a business bank account?
You can open a business bank account by visiting a local branch or starting the process online.
What do I need to open a business account?
To open a business account, you’ll typically need your Employer Identification Number (EIN) or Social Security number, business formation documents, and a valid government-issued ID. Additional documentation may be required depending on your business structure, such as operating agreements or partnership documents.
Do you offer business loans or lines of credit?
Yes, we offer a variety of business financing options, including term loans and lines of credit. These solutions can help with working capital, equipment purchases, expansion, or managing cash flow. Our lending team works with you to understand your needs and structure financing that fits your business.
What is the difference between a business loan and a line of credit?
A business loan provides a lump sum of funds that is repaid over time with fixed payments. A line of credit, on the other hand, allows you to borrow as needed up to a set limit and only pay interest on the amount used. Lines of credit are often used for ongoing or short-term expenses.
What cash management or treasury services do you offer?
We offer cash management and treasury services designed to help businesses manage cash flow efficiently. These may include online account access, ACH and wire transfers, remote deposit capture, and fraud protection tools such as positive pay. Our solutions are tailored to streamline operations and give you greater control over your finances.
Do you offer merchant services or payment processing?
Yes, we offer merchant services that allow your business to accept payments securely and conveniently. This may include credit card processing, point-of-sale solutions, and online payment options. Our goal is to help you provide a smooth payment experience for your customers.
Can I access my business accounts online or through mobile banking?
Yes, you can access your business accounts through secure online and mobile banking platforms. These tools allow you to check balances, transfer funds, pay bills, and monitor transactions anytime. Digital access helps you stay connected to your finances wherever your business takes you.
How can I protect my business from fraud and cyber threats?
Protecting your business starts with strong internal controls and secure banking tools. We recommend using multi-factor authentication, regularly monitoring accounts, and training employees to recognize scams. We also offer fraud prevention services and alerts to help detect suspicious activity early and safeguard your business. Learn more about business cybersecurity.
Digital Banking
What is digital banking?
Digital banking allows you to manage your accounts online or through a mobile app without needing to visit a branch. You can check balances, transfer money, pay bills, deposit checks, and more, all from your computer or smartphone.
iOS and Android Users
