As part of our commitment to keep your accounts secure, we have upgraded our alert systems.
Here is what you can expect in the event fraud is detected on your account:
- When potential fraud is detected, you will receive an automatic email notification from F&M Bank, with the option to reply with “fraud” or “no fraud.”
- One minute after the email, you will receive a text alert between 7am and 9pm EST, which also has the “fraud” or “no fraud” option.
- If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
Remember – our messages will never ask for your PIN or account number.
Lost or Stolen Card? During business hours call your neighborhood branch. After hours, download the F&M Mobile app or log onto online banking to switch off your debit card. Learn more about our 24/7 card management options.