Fraud Alert: Beware of Spoofed Calls Claiming to Verify Debit Card Transactions

Recent Scam Targeting Valley Residents

We have received multiple reports of customers receiving phone calls from 540-896-8941, with the caller posing as an F&M Bank representative attempting to verify debit card transactions. Please be aware that these calls are fraudulent and not from F&M Bank.

Important: If you have provided any personal or account information during such a call, please contact our Fraud Department immediately so we can take appropriate action to protect your account.

Understanding Spoofing and Phishing

Cybercriminals often use tactics like spoofing and phishing to deceive individuals. While these methods are related, they have distinct characteristics:

What is Spoofing?

Spoofing involves disguising communication from an unknown source to appear as if it’s from a trusted source. This can include:

• Caller ID Spoofing: Making a phone call appear as if it’s coming from a legitimate number.

• Email Spoofing: Sending emails that appear to come from a trusted email address.

• Website Spoofing: Creating fake websites that mimic legitimate ones.

The goal is to trick individuals into believing they are interacting with a trusted entity, thereby gaining access to sensitive information or systems .

What is Phishing?

Phishing is a type of cyberattack where attackers send fraudulent messages, often via email, that appear to come from reputable sources. These messages typically aim to:

• Steal sensitive data like login credentials or credit card numbers.

• Install malware on the victim’s device.

• Trick individuals into clicking malicious links or attachments.

Phishing attacks often use spoofing techniques to make their messages appear more convincing .

How F&M Bank Communicates About Fraud

At F&M Bank, your security is our top priority. Our fraud detection services may contact you via text, email, or phone call if we detect suspicious activity. However, please note:

• We will never ask you to click on a link to cancel a charge.

• Our legitimate fraud alerts will only ask you to confirm if you initiated a transaction by replying with “V” for Valid or “F” for Fraud.

• While our fraud detection services may text, email, or call you for suspicious activity, these communications will come from an 800 number.

An example of a valid fraud alert from us would be:

“F&M Bank Fraud Alert: Did you attempt a transaction of $200 at XYZ Store? Reply ‘V’ if valid or ‘F’ if fraud.”

Tips to Protect Yourself

• Be Skeptical of Unsolicited Communications: If you receive a call, text, or email asking for personal information, verify its authenticity by contacting us directly using official contact information.

• Do Not Share Sensitive Information: Never provide your account numbers, passwords, or Social Security number to unsolicited callers or emails.

• Monitor Your Accounts: Regularly check your bank statements and account activity for unauthorized transactions.

• Report Suspicious Activity: If you suspect you’ve been targeted by a scam, contact us immediately.

• Set up Transaction Alerts: Receive notifications from F&M Mobile and Online Banking when your account drops below a set balance or when large transactions hit your account.

• Control Your Card: You can turn off your debit card at any time with F&M Mobile and Online Banking.

Contact Us

If you have any concerns or need to report suspicious activity, please reach out to your nearest F&M Bank location.

Stay vigilant and protect your personal information. Your security is our priority.