It has been brought to our attention that some of our customers have received calls from a scammer posing as an F&M Bank employee. In each call, the scenario is similar. The caller mentions the customer has fraud on their F&M Bank card and requests the customer’s online banking credentials. The caller also claims they would be the best person to help alleviate the fraud, as the customer’s local branch of F&M Bank is busy with high volume calls.
This is a typical phone scam. F&M Bank will never call a customer and request sensitive information, such as online banking credentials, or an account or card number. If you receive a call from anyone requesting that type of information, you should hang up immediately.
Additionally, take note of the caller’s urgency and attempt to legitimize the conversation. He is the only person available to help as the branch is “busy with high volume calls”. Scammers often want to intimidate their victims hoping to urge swift action. If you feel pressured to make a quick decision, it is always best to end the call. Most legitimate businesses will never ask you to make a decision on the spot.
If you’re feeling unsure after ending the call, you can always reach out to your local branch of F&M Bank. Our staff will be able to confirm the illegitimacy of the call.